Cindy W Vmm

My tires are locked

I am missing a key to unlock my tires zI have a 2015 2 door hatchback and no one can get my tires off so I was told to call Mini to replace my lost key.
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Anna B Mwb

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Verified Reviewer
| map-marker Santa Clara, California

2011 Cooper S - Broke down

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Hello, I purchased a 2011 cooper s on February 18, 2022 and in May 6th the car overheated and will not start now. I have driven the car a little over 1,000 miles since purchasing. The mini dealership I purchased it from has not been returning any of my calls about the car they sold me (mini of stevens creek). I was told by multiple mechanics that it could be the head gasket due to the thermostat light staying on. For a car I bought not very long ago this is insane that this has happened. Extremely disappointed and irritated that I cant get any answers at this point.
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Cons:
  • Customer service

Preferred solution: Full refund

Anonymous
map-marker Tustin, California

Mini no working

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So yeah I have no brights

No directionals windows wont operate that means when you close the door it doesnt go up an inch or so so it sounds like an air leak dash is dark all because I guess I charge my battery so I need some F module thats gonna cost 1100 bucks after I just got it out for $1800 for the turbo charger from what I understood this module was under recall butt they didnt catch it told me it expired Mini of Escondido California service manager super short sure hes heard this before who would ever design a car that when youre driving and I was at night with kids in the car for all this *** to go down at one time who designs a car like that all of a sudden Im screwed in the middle of nowhere done with his car done Mini

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User's recommendation: Be willing to pay out yer *** for anything related to this car ! What a design flaw come on half the *** went down in my car and it’s not a fuse it’s an $1100 module how unsafe wish I could sue them !

Kristen H Aie

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Verified Reviewer

Wi-Fi not working

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This service is beyond embarrassing. What should have been a simple call to correct a iPhone/MINI compatability issue ended up in a three-tier support call with no resolution, and finally a visit to the dealer to resolve something that should have been able to be resolved over the phone. An I work in a Tier I customer organization. I thought Pissed Consumer was funny going in... I was a Pissed Consumer going out.No.
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Preferred solution: Let the company propose a solution

User's recommendation: Go to the dealer. Don't bother.

Anonymous
map-marker Corona, California

Mini no working

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I guess I need a FRM Modular no brights ,no window up or down, no directionals, no dash lights WTF ! I got kids in the car and traveling at night ! This part was supposed to be replaced on a recall for the last five years Been at Many service dealers before and nobody picked up on it. Had a new turbo charger replaced last year nobody said a word about this part who in the *** would ever devise a situation where everything can go to *** !!
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Anonymous
map-marker Lincoln, Nebraska

FRM Extended Warranty

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Our Mini Cooper Countryman had the FRM go out in it at just over 102,000 miles. We were told that they knew this was an issue with the car and had extended the warranty to 156,000 miles.

So we take it to the Mini dealership to have it inspected. Turns out the warranty is to 10 years/156,000 miles. Our Mini is 129 months old, so 10 years and 9 months old. They wouldn't cover it, and I called Mini USA who wouldn't do anything to help us either.

They said since it is over 10 years old they can't do anything. My guess is they know it is an issue that occurs typically just after the 10 year mark so they warranty it to 10 years so they can get out of paying for it. The service tech even said they have had so many of them come in with the same issue that are just over 10 years and they aren't covered for that reason. It is really disappointing when they know it is an issue.

Obviously Mini doesn't stand behind their vehicles or care about their customers.

Save your money and buy a different brand of vehicle. Buying a Mini is like the movie Money Pit.

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User's recommendation: Buy a different brand of vehicle!

Julia S Rkj
map-marker Dallas, Texas

Website

Your website SUCKS. If you are going to make changes, be sure your website works. What is wrong with you?? It wants my email address, but won't take it. When I enter my username, it won't take that either. And an 88 minute wait? You guys need to come into the 21 century. Are you kidding? The wait times for the IRS and Social Security aren't that long. Idiots!!!!!!!!!!!!!!!!!!!!! Hire more people! I particularly love the way you prevent me from recommending to new customers.
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Preferred solution: Correct information on your stupid webite.

Mike W Zar

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Verified Reviewer
| map-marker Miami, Florida

Mini copper log in page has been down for months, and payments can’t be made!

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Mini website always says we are experiencing technical difficulties, and the page view isnt set to be viewed properly on mobile phones. Very unprofessional and shoddyone would expect more from BMW. The bottom line is that payments must be made via phone by calling customer service every month. So aggravating. Yould think they wouldve fixed their issues a long time ago. Mini Owner
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Pros:
  • Cars okay
Cons:
  • Mini financial owners page sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid dealing with Mini Financial Services and obtain your own loan!

Anonymous
map-marker Indian Trail, North Carolina

Find out about my order shipped

I just want to know where my shipment is pls.Everything I tried page couldn't be found! Please help me.
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Preferred solution: Deliver product or service ordered

User's recommendation: Know how to your question answet

Anonymous
map-marker High Point, North Carolina

Angry

waited on phone for 30 min and no response, called service in winston salem nc mini dealership was talked down to by service rep i pait cash for 2 mini cooperers never again swithing cars and dealerships
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User's recommendation: stay away from mini coopers buy american and use small dealerships where they care about customers i had a simple question but

Daya Ido
map-marker Alpharetta, Georgia

Changing registration to other state

Original notarized power of attorney from the mini so I can change the registration to Georgia state I want to know how to get
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Joy J Stz

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Verified Reviewer

Bad Clutches for MINI

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The clutch is going out in my 2016 Countryman that has only 37000 miles on it. Probably wouldn't be such an issue if the same exact thing didn't happen in my 2012 Countryman. This was supposed to have been fixed in 2013, but apparently it has not. This is a $4500 repair! I called MINI USA and they said 'sorry, not sorry'.
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Loss:
$4500
Pros:
  • Fun car
Cons:
  • Expensive repair for subpar clutch

Preferred solution: Full refund

User's recommendation: Do not get a manual transmission in a MINI

James B Dpn

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Verified Reviewer
| map-marker Tucson, Arizona

One owner no need for power seat.

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the power seat was set at the dealer, and it moves whenever I get in. I want to just set the seat to my liking and leave it. How do I reset or turn off the power seat memory so it won't change, yet allow power seat changes from time to time. Please use email only as I'm hard of hearing and don't use the phone much.
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Pros:
  • Nice if you never change your setting
Cons:
  • Cant just turn it off and go manual

Preferred solution: Let the company propose a solution

User's recommendation: Don't set it if you don't need it.

Anonymous
map-marker Reno, Nevada

Question

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Never got a call back or anything
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Janice G Hrx

Piece of junk

I bought a mini Cooper S model Almost 2 years ago have not been able to drive it for more than one month of that almost 2 years its been in the shop everyone was telling us that it needed spark plugs so they put those back plugs in it road for one day as I was driving it it just completely stopped brought it to another Place to be fixed they said I need a new engine it would cost me about three to $5000. Ever since I bought it its been a lemon what do I do?
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Preferred solution: Full refund

User's recommendation: Do not buy this car!

autumn n Zhd

2015 JCW Countryman Turbocharger Wastegate Failure

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To Whom It May Concern, I have a 2015 JCW Countryman that has been diagnosed by MINI of Sterling, VA with an internal waste-gate failure which in turn means we now need a whole new turbocharger. My JCW currently has 85k miles and this fault started at 50k miles! As I did some research we discovered that this is a very common issue with the N18 engine and this series of turbocharger and as a result an extended warranty was issued for 10 years 120,000 miles. However, only certain customers received this extended warranty based off of what plant the car was assembled at. I am extremely disappointed that even though my car was issued the same engine and the same faulty turbocharger it is not being covered based solely on the location of where it was assembled. If MINI knew that their engine and turbocharger technology was faulty why would it matter where the car was produced? I would hope that you would stand by your product for ALL of your loyal customers. I love my Countryman and was all set to upgrade to the 2020 JCW Countryman but after this I will never own another MINI or BMW again! I spent a lot of hard earned money on my car and it didn't even make it to 100k miles. That is pathetic! We are not talking about normal wear and tear on an engine we are talking about a very essential part to the performance of the car! I specifically chose a JCW for the added horse power. If I wanted a car that didn't have any boost from the turbocharger, I would have bought a FIAT! I really expected more from MINI of USA. I really hope the cost of the repair is worth the loss of a loyal customer! An Extremely Disappointed Customer, Autumn Noltee
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Loss:
$10
Cons:
  • Refusal to acknowledge problems
  • Turbocharger dying after 50k miles

Preferred solution: Full refund

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